MetLife
We have created a unique solution (provided as a service – SaaS) for the management of the client’s products, which are sold to policyholders directly or through partners.
Client: MetLife Europe d.a.c., a branch of an insurance company from another Member State
Industry: Insurance
Technologies: PostgreSQL, Angular, JAVA, Spring framework
Client description
MetLife is one of the world’s largest providers of insurance, annuities and employee benefit programs, with 90 million customers in over 60 countries.
Assignment
To design and develop a solution that integrates information and data from different sources, about different insurance products, to serve the management of the entire portfolio, and to provide different types of reports and documents for further processing, in addition to extensibility.
Implementation description
Prior to the implementation, a comprehensive requirements analysis was carried out, which included intensive workshops with the main future end-users of the solution. The workshops helped to understand in detail how they work with the information in focus and what their real needs are. During the implementation itself, further requirements and improvements were incorporated, with these coming both from the client and from our team. We formed a joint team with the client with a common goal. Client:MetLife Europe d.a.c., a branch of an insurance company from another Member State. We have created a unique solution (provided as a service – SaaS) for the management of the client’s products, which are sold to policyholders directly or through partners.
Main benefits of the new solution
Solution tailored to the client’s needs, intuitive interface, automation, solution provided as a service – SaaS, setup and maintenance of data security and availability.
Portfolio centralization
Data on multiple insurance products sold through multiple partners is collected through different integration channels in just one place.
Historization
For each product and each client, all data is recorded from inception to termination. It is also possible to view the status and conditions of a product at any point in time from its history.
Flexibility
Quick extraction of required data for reporting needs for different products, as well as flexible incorporation of required changes, whether functional or just graphical, for the best user journey and experience.
Carefree
The solution is completely provided as a service (SaaS). All operational activities and tasks are delivered to the client as part of this service (from ensuring the software is up-to-date, to backups, to resolving Security Issues).
Result
More efficient and convenient portfolio management, increased data quality, automation, auditability and historicisation.
Next steps
Expanding the solution according to business needs and intentions (mainly with new products and partners), but also with new functionalities that will bring an even greater degree of automation to repetitive and routine activities.
„Over many years of working with MAIND, we have developed a partnership built on mutual trust, expertise, knowledge of our environment and a pro-client approach to solving our, often challenging, requirements arising from a changing market.“
Metlife provides a wide range of life and accident insurance products, is known for its financial security, long-term experience in the industry, professional approach to clients, high quality and range of services provided, and last but not least, financial discipline. We are strongly motivated to maintain this position by improving data management, digitalizing processes and engaging innovation in all areas of interest.
Our long-term cooperation with MAIND has resulted in several successful projects, not only in the DWH area, where the delivered data warehouse provides data not only for reporting but also for several internal and external applications, but also the solution delivered in the form of Software as a Service (SaaS) for the management and maintenance of individual and group insurance policies, which we offer to our clients, either directly or through our partners, has made a significant shift.
Over many years of working with MAIND, we have developed a partnership built on mutual trust, expertise, knowledge of our environment and a pro-client approach to solving our, often challenging, requirements arising from a changing market. We also appreciate the level of flexibility in delivering new functionalities, as sometimes the time from a new requirement to its deployment in production operation is really short, as market requirements often need to be responded to very quickly.“
Used technologies
to develop the solution.
to develop the solution.
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